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nj board of public utilities complaint: Everything You Need to Know

The New Jersey Board of Public Utilities (NJBPU) is responsible for regulating the state's public utilities, including electric, gas, telecommunications, water, and wastewater services. If consumers have issues with their utility services, they can file a complaint with the NJBPU.

In this article, we'll explore how the NJBPU complaint process works and how consumers can navigate it.

Why File a Complaint with the NJBPU?

Consumers can file a complaint with the NJBPU if they experience issues with their utility services. These issues may include:

- Billing errors - Power outages or disruptions - Poor customer service - Unauthorized service changes - Safety concerns - Unfair rates or fees

Filing a complaint with the NJBPU allows consumers to voice their concerns and seek resolution from the regulatory agency. The NJBPU investigates complaints and works to ensure that utilities comply with state regulations.

How to File a Complaint with the NJBPU

Consumers can file a complaint with the NJBPU in several ways. The easiest and most convenient way is to file a complaint online through the NJBPU's website.

To file a complaint online, consumers should follow these steps:

1. Visit the NJBPU's complaint portal at 2. Provide their personal information, including name, address, and contact information. 3. Provide information about their utility provider and the issue they are experiencing. 4. Submit any supporting documents, such as bills or correspondence. 5. Submit the complaint.

Consumers can also file a complaint by phone by calling the NJBPU's Customer Assistance at 800-624-0241. The NJBPU may ask for additional information to investigate the complaint.

In addition to filing a complaint with the NJBPU, consumers can also contact their utility provider directly to address their concerns. If the provider is not responsive or fails to resolve the issue, consumers may then file a complaint with the NJBPU.

What Happens After Filing a Complaint?

Once a consumer files a complaint with the NJBPU, the agency will investigate the issue and work with the utility provider to reach a resolution. The NJBPU will notify the consumer of the investigation's outcome and any corrective actions taken by the provider.

The length of the investigation may vary depending on the complexity of the issue and the provider's cooperation. In some cases, the NJBPU may conduct public hearings or enforce penalties against the provider if violations are found.

Consumer Protections in NJ Utility Services

The NJBPU has several regulations in place to protect consumers' rights regarding utility services. These regulations include:

- The Basic Generation Service (BGS) Rate: Utilities must provide customers with the option to purchase electric supply at the BGS rate, which is the lowest rate approved by the NJBPU. Customers can also choose to purchase supply at a market rate from a third-party provider. - The Universal Service Fund (USF): The USF is a state-funded program that provides low-income customers with assistance in paying their utility bills. - The Truth in Billing Rule: Utilities must provide customers with accurate and transparent billing information, including detailed charges and fees.


Filing a complaint with the NJBPU is a straightforward process that allows consumers to address issues with their utility services. By filing a complaint, consumers can seek resolution and hold providers accountable for any violations of state regulations.

To avoid issues with utility services, consumers should review their bills regularly, report any suspicious activity, and contact their provider or the NJBPU promptly if they experience issues. By staying informed and vigilant, consumers can protect their rights and ensure they receive high-quality utility services.